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How long does delivery take?
95% of our orders leave production within 24-48 hours after the order has been placed and paid. For about 5%, we need a little longer.
In order to process your order, the following conditions must be met:
- We have received your payment (through advance payment) or you have provided us with complete and valid payment information (by credit card payment)
- Product is in stock
- Delivery address is complete and correct.
We deliver through Deutsche Post and DHL.
How much does delivery cost?
Please see the delivery tab at the top of any page.
Can i cancel my order?
After you've placed your order, you will receive a confirmation email. If you wish to change or cancel your order simply reply to that email or contact Customer Service at service@spreadshirt.net. Please make sure to include your order ID number in all correspondences (this number is in your confirmation email).
IMPORTANT: Please inform us immediately of any modification or cancellation; since we have very short processing time, chances may be that your order has already been sent.
I haven't recieved my order confimation?
After sending your order, you will receive a confirmation email. This confirmation is sent within minutes of our receiving your order. If you do not receive this confirmation, it is most likely due either to a technical problem or an error in your email address (e.g. typo). In this case, please contact us immediately at service@spreadshirt.net with the approximate time of the order and the shop name or URL.
How will i know if my order has been sent?
After goods have been shipped you will receive another confirmation email. If you do not receive the products within 2 to 3 working days of this email being sent (orders from islands or foreign countries may incur a longer delivery time), the delivery company is responsible for the delay. In such case, please do not hesitate to contact us at service@spreadshirt.net, stating your order ID number.
Can i return items i am not satisfied with?
Although most of our products are individually printed, we honour the customer's right to return unworn and unwashed products.
WARNING: In accordance with legal regulations, products specifically configured to meet demands (particularly personalised texts) or clearly tailored to meet personal requirements of a customer cannot be returned.
We will reimburse the delivery costs for canceled orders valued at or above 40 €. Due to high postal fees for such deliveries (e.g. 8.50 € for an A4 envelope), please make sure to correctly stamp all returning packages. Reimbursements will be paid ex post.
Before returning any product, please contact our Customer Service at service@spreadshirt.net. Or simply reply to our confirmation email.
IMPORTANT: Since all personally configured returned goods go more or less to waste, we recommend that you order a test product prior to placing large orders - that way you can see first-hand the quality and size of our products. This trial would avoid unneeded reclamations, help us greatly and help preserve the environment by creating less waste.
The T-Shirt you have sent has a defect?
Despite our strict controls, product defects and print mistakes sometimes do occur. All defective products will be exchanged or refunded immediately and without question. In this case, Spreadshirt will refund all postage costs. Please make sure to correctly stamp all returning packages. We will reimburse all postage expenses ex post.
Please do not return anything before contacting our Customer Service at service@spreadshirt.net, explaining the defect and stating the order number. Spreadshirt will tailor an individual exchange process. Our Customer Service will let you know about this procedure.
Will my details be passed on to anyone else?
All data required for the transactions is saved and if necessary distributed to our partners to process your order. All personal data is kept in full confidence.
Spreadshirt saves your data exclusively for processing your order. No data will be transmitted to or saved by third parties. Spreadshirt will not use your data for advertising purposes unless you give your express consent. This consent can be withdrawn at any time.
How do you protect my details during a transaction?
Spreadshirt uses the secured SSL sytem (Secure Socket Layer) to encrypt all processed data.
If you have any other questions please visit the contact page above and we will respond as soon as possible.
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